Enterprise Technical Support Senior Consultant- EqualLogic Enterprise Technical Support Senior Consultant - EqualLogic L3 - Nashua, NH -- Recognized expert in one or more technology areas. -- Handles the most sensitive customer situations. -- Assists team achieve its customer service and performance targets. -- Presents trends and reports to senior management. -- Highly specialized resource for technical support escalations. -- Assigned to "highest touch" customers. Assigned and participates on best practice engagements. -- Presents and explains the design and value of proposed technology service levels to customers. -- Consultant to Customers on infrastructure initiatives. -- Performs a wide variety of technical and administrative duties in system design, upgrade and operation. -- Works closely with Key Vendors to build strategic relationships. -- Conducts Ad-hoc or scheduled new product and vitality training for team. -- Works with management to identify, develop and present training that accelerates the development of the organization. -- Identifies key drivers for all products, review product reports, call trends and logs on a weekly basis. -- Works closely with PG, Marketing, and Customer Advocacy Group attending meetings with Core Teams to identify quality issues and drive corrective actions. -- Responsible for all team candidate technical interviews. Provides feedback to management and makes hiring recommendations. -- International Travel as required. -- Assigned to and resolves "crit sit" or mission critical issues. -- Expert telephone etiquette skills. -- Able to mentor and lead a team. -- Identify issues and provide viable solutions. -- Expert listening and communication skills. -- Coordinates with cross functional Dell teams to improve Customer Experience. -- Expert knowledge of Dell products, customer service, policies and procedures. -- Demonstrated ability to identify and drive operational and process improvements. -- Ability to present to senior management. Enterprise Technical Support Senior Consultant- EqualLogic Qualifications -- 8+ years of relevant work experience. -- Knowledge of Microsoft applications. -- Industry Certification Required About Dell: Collaboration. Individual drive. A passion for technology. That's what success sounds like at Dell. It's this dedication to finding unique solutions that has given rise to many of our energy-smart, green initiatives. Sound like something you can get behind? Join our team, and you'll work in a dynamic environment with other motivated, talented individuals who care about protecting our planet. Plus, you'll get the mentoring, support and training you need to succeed on your own terms. Join Dell and you'll work in a dynamic environment with other motivated, talented individuals who inspire greatness in their teammates. Our unique position as a technology leader ensures that you'll always be challenged in your work and supported in reaching your most ambitious goals. --------------------------------------------------------------------------------------------------------------- "CBAM1" "DCAM1" "LIAM1" "MOAM1" Department: Services - Enterprise Technical Support
